Your privacy is more than a legal obligation to us — it is a moral responsibility we take seriously every day. Learn how QQDEWA protects your personal information.
We employ a layered approach to protecting the personal data of every QQDEWA user, from the point of collection through to storage and deletion.
All data transmitted between your device and QQDEWA's servers is protected by 256-bit SSL encryption — the same technology used by leading banking and financial institutions worldwide.
Access to users' personal data is restricted to authorised personnel only. All access is logged and monitored in real time to detect any suspicious activity.
User data is stored on servers housed in high-grade data centres with physical and digital protection. Data backups are performed regularly to prevent information loss.
QQDEWA has never and will never sell users' personal data to any third party for commercial purposes. Your data is used solely for agreed platform operational purposes.
All of QQDEWA's data handling operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect users' rights as guaranteed by national law.
In the event of any security incident involving user data, QQDEWA is committed to notifying the affected users within the timeframe required by applicable law.
QQDEWA values the privacy of every user who trusts our platform. This Privacy Policy is crafted to provide full clarity on how we collect, use, store, and protect your personal information when you use QQDEWA services.
As a trusted online gaming platform in Malaysia, we understand that user trust is our most valuable asset. We therefore never treat the handling of personal data as a trivial matter. Every decision involving your data is made with care, placing your security and best interests above all else.
This policy applies to all users accessing the QQDEWA platform via web browser, mobile app, or any other digital channel provided by us. Please read this document carefully. If any section is unclear, do not hesitate to contact our support team.
QQDEWA only collects information that is genuinely necessary to provide you with a secure, seamless, and quality service. The following are the categories of information we may collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address | Account communications, security notices |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Usage Data | Game history, activity logs, session duration | Service improvement, fraud detection |
| Technical Data | IP address, device type, operating system, browser | Account security, platform optimisation |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Enhanced user experience |
We do not collect any sensitive information such as biometric data, medical records, or information related to religious beliefs unless required by law.
The information we collect is used solely for legitimate and stated purposes. QQDEWA uses your personal data for the following purposes:
QQDEWA will not use your data for purposes unrelated to platform operations without obtaining your consent first.
QQDEWA does not sell, rent, or trade users' personal information to any third party for marketing or commercial purposes. However, under certain circumstances, we may need to share your information with the following parties:
The QQDEWA platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small text files stored on your device when you browse our website.
The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and performance of the QQDEWA platform for you.
Protecting user data is QQDEWA's top priority. We implement multiple layers of technical and organisational security measures to prevent unauthorised access, disclosure, alteration or destruction of data.
Key security measures we implement include:
While we make every effort to protect your data, no security system is entirely foolproof. We encourage users to also take their own protective measures, such as using strong passwords and not sharing login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and QQDEWA's privacy policy, you have the following rights regarding your personal data:
You have the right to request and receive a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data in our records.
You may request deletion of your personal data subject to applicable legal data retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request your personal data in a machine-readable format for transfer to another provider.
You have the right to request restriction of your personal data processing in certain circumstances as defined by law.
To exercise any of the above rights, please contact our privacy team via email [email protected]. We will process your request within 30 business days from the date of receipt.
QQDEWA retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.
Once the retention period expires, your personal data will be securely deleted or anonymised using industry-approved methods. Anonymised data can no longer be linked to you and may be retained for aggregate analytics purposes.
QQDEWA reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will be published on this page along with the updated date.
For amendments deemed material and significantly affecting your privacy rights, we will endeavour to notify you via a prominent notice on the platform or by email to the address registered to your account.
Your continued use of the QQDEWA platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our dedicated data privacy team:
If you believe your complaint has not been resolved satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory authority responsible under PDPA 2010.
With top-tier privacy protection and an integrated security system, you can play with peace of mind at QQDEWA. Join millions of Malaysian users who have already trusted us.